Shipping Policy
At House Of Ishi, we take pride in ensuring that your sarees arrive promptly and in pristine condition. We offer various shipping options to meet your needs, with transparent pricing and reliable delivery methods. Our packaging is designed to protect your beautiful sarees, ensuring they reach you in perfect condition. We aim to build trust with every order, keeping our shipping process straightforward and customer-friendly.
Return & Exchange Policy
We understand that sometimes a saree might not meet your expectations. If you’re not completely satisfied with your purchase, our return policy is designed for your peace of mind. You can easily initiate a return or exchange within a specified timeframe. We value your trust and want you to shop confidently, knowing that your satisfaction is our top priority. Reach out to our support team for any assistance—your happiness is what drives us.
House of Ishi – Shipping & Returns Terms & Conditions
Welcome to House of Ishi. We aim to provide a smooth and trustworthy shopping experience. Please read our Shipping & Returns Policy carefully before placing an order
🚚 Shipping Policy
1. Shipping Locations
House of Ishi currently ships across India.
(International shipping may be available on request.)
2. Order Processing Time Orders are processed within 1–3 business days after confirmation.
During festive seasons, sale periods, or high-demand times, processing may take slightly longer.
3. Estimated Delivery Time
Delivery time depends on your location:
Metro Cities: 3–5 business days
Other Cities/Towns: 4–7 business days
Remote Areas: 6–10 business daysn
Delivery timelines may vary due to courier delays, weather, or unforeseen circumstances.
4. Shipping ChargesShipping charges (if applicable) will be displayed at checkout.Free shipping offers may be available on selected products or orders.
5. Order TrackingOnce your order is shipped, you will receive a tracking link/ID via:SMS / WhatsApp / Email
6. Delivery AttemptsCourier partners generally attempt delivery 2–3 times.If delivery fails due to incorrect address or customer unavailability, the order may be returned back to us.
7. Incorrect Address / Contact DetailsCustomers are responsible for providing accurate shipping details.House of Ishi is not responsible for delays or delivery failure due to incorrect address, phone number, or incomplete information.
🔄 Returns & Exchange Policy
1. Return Eligibility
Returns are accepted only if:
Product is received damaged/defective
Wrong product delivered
Product is missing items (incomplete package)
📌 Return request must be raised within 48 hours of delivery.
2. Return Conditions
To be eligible for a return, the product must be:
Unused and unwashed
In original packaging
With tags, labels, and invoice intact
❌ Any used, altered, or washed product will not be accepted.
3. Products Not Eligible for Return
Due to hygiene and product nature, we do not accept returns for:
Products damaged after delivery
Products with removed tags
Customized / stitched / altered items
Clearance sale products (if mentioned as non-returnable)
🔁 Exchange Policy
Exchanges are allowed only if:
Size issue (if applicable)Product defect or wrong item delivered
Exchange requests must be raised within 48 hours of delivery.
📌 Exchange is subject to stock availability.
💸 Refund Policy1. Refund Method
Refund will be processed to:
Original payment method (UPI/Card/Netbanking), or
Store credit (if customer agrees)
2. Refund Timeline
After pickup and quality check, refund is processed within 5–7 business days.
📦 Damaged / Wrong Product Received
If you receive a damaged or wrong product, please share within 48 hours:
Unboxing video (mandatory)
Clear product photos
Order ID
Without an unboxing video, return/refund may not be approved.
❌ Order Cancellation Policy
1. Cancellation Before Shipping
You can cancel your order before dispatch.
2. Cancellation After Shipping
Once shipped, cancellation is not possible.
In such cases, you may request return after delivery (as per return eligibility).
📩 Customer Support
For any shipping, return, or exchange request, contact us:
📧 Email: (your email here)
📱 WhatsApp: (your WhatsApp number here)
🛍 Brand: House of Ishi
⚠️ Important Note
House of Ishi reserves the right to update or modify this policy at any time without prior notice. The policy
applicable will be the one available on our website at the time of purchase.